Frequently Asked Questions
Everything you need to know about your ECRINCOSMETICS experience.
Are ECRINCOSMETICS products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and are never tested on animals.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on products that have been opened or used.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery status.
Are your products suitable for sensitive skin?
Most of our products are formulated to be gentle; however, we recommend checking the full ingredient list on the product page and performing a patch test before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.